Salesforce On-Going Support

Salesforce On-Going Support

Doble Group is committed to your long-term success and efficiency; therefore we offer on-going support packages for our Salesforce.com customers. We provide our customers real-time technical or help desk support with enough flexibility to meet your need or budget. Through these services, Doble Group will deliver your requirement when you need them, ensuring your Salesforce.com platform is always aligned with your evolving business needs.

Rating

5 out of 5 based on 1 customer rating
(1 customer review)
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Product Description

Gold Partner

Notes

  • 40% of hours permitted for roll up from one month to another. Hours roll up is not permitted in the last month
  • All pending hours must be used by the last contracted month of the contracted package or they will expire
  • Scheduled support time unattended by customer (without previous cancellation) will be deducted from contracted hours
  • Payments are to be made in advance. Extra hours must be pre-approved by authorized customer.

Scope of Service:

  • CRM Best Practice
  • Administrators Support
  • General User Support
  • End User Support
  • Customer Service User Support
  • Chatter
  • Work.com
  • Workflows
  • Customizations and Modification
  • Analytics and Dashboards
  • User and Security
  • AppExchange Support
  • Data Migration

Service not included:

  • Data Cleanup.
  • Data Migration using third party applications
  • Integrations
  • Development (Visualforce Pages, Apex Triggers, Apex Classes, Components, etc.)
1 Month
US$ 700/ per Month
  • 5 hours of Support
  • Roll Up to Next Month: No
  • Extra Hour Rate US$ 140
  • Payment: One Payment
3 Months
US$ 520/ per Month
  • 4 hours of support per month
  • Roll Up to Next Month: Yes
  • Extra Hour Rate US$ 130
  • Payment: One Payment
12 Months
US$ 375/ per Month
  • 3 hours of support per month
  • Roll Up to Next Month: Yes
  • Extra Hour Rate US$ 125
  • Payment: Quarterly Payments















1 review for Salesforce On-Going Support

  1. 5 out of 5

    :

    Great Support Service from Doble Group! Recommended for sure!

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