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Zoho Support

Many Channels. One Place.

Zoho Support pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Profesional $ 12.00
Enterprise $ 25.00
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Product Description

More Happiness Per Costumer

Zoho Support is web-based customer service software designed to help you focus more on creating customer happiness everyday.

Many Channels. One Place.

Zoho Support pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

  • Email
  • Phone
  • Chat
  • Social Media
  • Self-service Portal
  • Forums
  • Form Embed

Automate. Be Productive.

Automate several manual tasks that could drain the productivity of your customer service team. That way, they can focus on delivering happiness to customers in every interaction.

  • Ticket Assignment
  • Service Escalations
  • Notification Rules
  • Time-based Actions
  • Workflow Rules

Measure. Optimize.

How can you make bricks without clay! Measure several metrics you care about. Identify weak spots in your processes. Inspire your team and optimize for maximum customer happiness in every interaction.

  • Happiness Ratings
  • Customizable Reports
  • Scheduled Reports
  • Graphic Dashboards

Be Anywhere. Deliver Happiness.

We’ve taken the ‘desk’ out of Helpdesks, and for good reason! Take a day at home or leave early from work. But continue to help your customers either way. With Zoho Support for iOS and Android, wherever you are, you’re right next to a customer.

Customer Information, Courtesy Zoho CRM.

Your Sales team and Service team just moved closer to each other. Customer information from Zoho CRM gets pulled right into every ticket within Zoho Support. Likewise, recent tickets from Zoho Support get pulled into the customer’s page within Zoho CRM . Needless to say, all this information stays up-to-date automatically.

FREE
:)/agent/month
  • E-mail Inbox & Web-form
  • KnowledgeBase
  • Community Forums
  • Customizable Web Portal
  • Re-Branding
  • Domain Mapping
  • Priority SLAs w/ Escalation
  • Basic Reports w/ Custom Fields
PROFESSIONAL
$ 12/agent/month
Everything in Free+
  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Zoho CRM Integration
  • Customer Happiness Ratings
  • Cloud Telephony
  • Advanced Reports & Dashboards
ENTERPRISE
$ 25/agent/month
Everything in Professional+
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Zoho BugTracker Integration
  • Cloud Telephony w/ IVR
  • Live Chat Support















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